Contractors
Class Code 5191: Office Machine or Appliance Installation, Inspection, Adjustment, or Repair — Workers' Comp Insurance
Covers technicians who install, inspect, adjust, and repair office machines and appliances at customer locations, such as copiers, printers, and similar equipment. It's a lower-hazard field-service classification given the desk-based, tool-based nature of the work.
- Risk level:
- low
What code 5191 covers
Class 5191 applies to technicians who service office machines and appliances, including installation, calibration, and repair work performed at customer locations, covering copiers, printers, mailing equipment, and similar business machines. The work is primarily hand-tool and diagnostic in nature, performed at a desk or equipment location rather than involving heavy construction-type labor, though it does involve regular travel between customer sites. This classification is distinct from telecommunications field technician work, which involves more ladder and outdoor infrastructure exposure, and from major appliance repair involving heavier equipment and different physical demands. Technicians who also handle vending or coin-operated machine service may need that work evaluated under the specific vending machine classification instead.
Included operations
- Installation and setup of office machines at customer locations
- Diagnostic troubleshooting and repair of business equipment
- Routine maintenance and calibration of office machines
- Travel between customer sites for service calls
Assigned elsewhere
- Vending or coin-operated machine installation, service, or repair — see code 5192
- Telecommunications field technician work, such as cable or satellite installation — see code 7600
- Major/heavy appliance repair involving significantly different equipment, evaluated under the applicable classification
- Computer network cabling or data infrastructure installation, evaluated under the applicable classification
Businesses that typically carry 5191
- Office equipment service companies
- Copier and printer repair technicians
- Business machine installation and maintenance providers
- Small, owner-operated contracting businesses
- Regional trade contracting companies
- Subcontractors working for general contractors
- Design-build contracting firms
Common misclassifications
Code 5192
Office machine technicians and vending machine technicians perform similarly skilled field-service work but are evaluated under separate, specific classifications.
Code 9516
Office machine technicians who expand into broader electronics or security system service can blend two distinct field-service classifications if that scope isn't tracked.
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What drives the cost of code 5191
- Total payroll for employees performing the classified work, not gross receipts
- Experience modification factor built from claims history
- State-specific base rates and loss costs filed for this class code
- Use of subcontractors and whether they carry their own workers' comp coverage
- Safety programs, jobsite supervision, and documented training
- Payroll properly split across multiple classifications when work crosses trades
What underwriters look for
- Years in business and prior workers' comp loss history
- Types of jobs typically performed (new construction, remodel, residential vs. commercial) and average job size
- Whether subcontractors are used and certificates of insurance are collected and tracked
- Total payroll for employees actually performing the classified work
- Safety program, training documentation, and any OSHA history
Eligibility
State differences
This entry uses standard NCCI class code phraseology, which applies in most NCCI-governed states. Pennsylvania (PCRB), Delaware (DCRB), California (WCIRB), New Jersey (NJCRIB), Michigan, New York (NYCIRB), and Massachusetts maintain their own classification manuals, and code numbers or phraseology can differ there. Our agency confirms the correct classification for your state before quoting.
Where code 5191 fits
Quote class code 5191.
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Mon–Fri, 8:00am–6:00pm ET · Independent agency licensed in 23 states
Class code 5191 questions
Does this code cover copier and printer repair technicians?
Yes, that's a typical fit for this classification, covering installation, diagnostics, and repair of office machines.
What about vending machine technicians?
Vending and coin-operated machine service is a separate, specific classification (5192).
Is this a lower-cost class given the indoor, desk-based nature of the work?
It's generally a lower-hazard classification, though your actual rate also depends on payroll, claims history, and state rates.
Does this cover technicians who travel to multiple customer locations daily?
Yes, regular travel between customer sites is a normal part of the work this classification contemplates.
Last reviewed · Reviewed by Provident Financial Group licensed agents