Clerical, Professional & Sales
Class Code 8723: Insurance Companies—Including Clerical & Salespersons — Workers' Comp Insurance
Covers insurance companies and agencies, combining their clerical staff and salespersons under a single code rather than splitting office and sales payroll separately. It's built around the office- and phone-based nature of insurance sales and administration.
- Risk level:
- low
What code 8723 covers
Class 8723 applies to the operations of insurance companies and agencies themselves, covering underwriters, clerical staff, customer service representatives, and salespersons who sell or service insurance policies. Unlike some clerical/sales pairings that split into two codes, 8723 is written to include both office administration and insurance sales under one classification, reflecting that both functions are typically desk- and phone-based with limited outside travel exposure. Agents and staff who occasionally visit clients or prospects in the field are still contemplated within the code, since insurance sales commonly includes that kind of light travel. This class does not extend to a business's other operations; it covers the insurance company or agency's own employees, not the risks of the policyholders they serve.
Included operations
- Underwriting and policy administration
- Customer service and claims intake support
- Insurance sales, whether in-office or with light field travel
- Clerical and administrative support for the agency
Assigned elsewhere
- Outside sales work unrelated to insurance products performed by the same business — see code 8742
- Traveling risk inspection or loss-control work — see code 8720
- Attorneys retained by the agency for legal work — see code 8820
- Any warehousing, delivery, or manual-labor operations unrelated to insurance sales
Businesses that typically carry 8723
- Independent insurance agencies
- Captive insurance agency offices
- Insurance company branch and service offices
- Managing general agencies
- Insurance brokerage firms
- Nonprofit and association back offices
- Accounting and bookkeeping firms
- Technology and software company offices
Common misclassifications
Code 8742
Insurance sales staff are sometimes coded under the general outside-sales class instead of the insurance-specific code that already covers that work.
Code 8810
Agencies sometimes split clerical staff into standard clerical coding instead of using the combined insurance company code that already includes them.
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What drives the cost of code 8723
- Total annual payroll for employees assigned to this classification
- Experience modification factor based on claims history
- State-specific base rates and loss costs filed for this class code
- Claims frequency and severity trends for the business
- Safety programs, training, and workplace controls in place
- Payroll mix across multiple classifications at the same location
What underwriters look for
- Percentage of time employees spend on outside sales, deliveries, or non-desk duties
- Whether any employees perform duties that belong under a different, higher-hazard class code
- Total clerical payroll versus payroll in other classifications at the same location
- Prior claims history and current experience modification factor
State differences
This entry uses standard NCCI class code phraseology, which applies in most NCCI-governed states. Pennsylvania (PCRB), Delaware (DCRB), California (WCIRB), New Jersey (NJCRIB), Michigan, New York (NYCIRB), and Massachusetts maintain their own classification manuals, and code numbers or phraseology can differ there. Our agency confirms the correct classification for your state before quoting.
Quote class code 8723.
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Class code 8723 questions
Does 8723 cover both inside staff and agents who visit clients?
Yes, the code is written to include both office-based staff and salespersons, including reasonable field travel to meet with clients.
Is this the code our own agency would carry for our staff?
Yes — it's the standard classification for an insurance agency's own employees.
Does this classification affect how our clients' businesses are rated?
No, 8723 only applies to the insurance agency's own payroll, not to the operations of the businesses it insures.
What if an agency also has a separate outside-sales division for non-insurance products?
That portion of the business would likely need its own classification rather than falling under 8723.
Last reviewed · Reviewed by Provident Financial Group licensed agents