Healthcare & Social Services
Class Code 8864: Social Services Organization—All Employees & Salespersons, Drivers — Workers' Comp Insurance
Covers nonprofit and social services organizations providing counseling, case management, community programs, and similar services, including outreach staff and drivers. It's a broad classification meant to capture a typical social-services agency's office and field staff under one code.
- Risk level:
- low
What code 8864 covers
Class 8864 applies to social services organizations delivering programs such as case management, counseling, community outreach, and support services, covering the professional and administrative staff who deliver those services along with any drivers or outreach workers who travel as part of the job. The work is largely office- and community-based rather than hands-on residential care, which distinguishes it from group homes or nursing facilities that provide direct daily-living support to residents. Organizations that operate both an office-based program and a residential component, such as a group home, typically need payroll split between this code and the applicable residential-care classification. Because the term covers a wide range of nonprofit and social-service missions, underwriters typically ask for detail on the specific programs and populations served.
Included operations
- Case management and counseling services
- Community outreach and program coordination
- Client intake and support services
- Drivers transporting clients or supplies for outreach programs
Assigned elsewhere
- Residential group home direct-care staff — see code 8842
- Skilled nursing or health-care staff operated by the same organization — see code 8829 or 8833 as applicable
- Child care center staff — see code 8869
- Charitable or welfare organization staff performing similar but distinct functions — see code 8861
Businesses that typically carry 8864
- Nonprofit social services agencies
- Community mental health and counseling organizations
- Case management and support-services nonprofits
- Community outreach programs
- Outpatient and multi-specialty clinics
- Faith-based and community service organizations
- County and municipal social service agencies
- Multi-site healthcare and care organizations
Common misclassifications
Code 8842
Organizations that run both office-based programs and a residential group home sometimes leave all staff under the office-based code instead of splitting by duties.
Code 8861
Social services organizations and general charitable/welfare organizations can look similar on paper but involve different day-to-day duties.
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What drives the cost of code 8864
- Total annual payroll for employees assigned to this classification
- Experience modification factor based on claims history
- State-specific base rates and loss costs filed for this class code
- Claims frequency and severity trends for the business
- Safety programs, training, and workplace controls in place
- Payroll mix across multiple classifications at the same location
What underwriters look for
- Types of patients, residents, or clients served and the level of care provided
- Staffing ratios and use of lift equipment or safe patient-handling protocols
- Prior claims history, especially strain, sprain, and needlestick injuries
- Licensing, accreditation, and staff credentials
State differences
This entry uses standard NCCI class code phraseology, which applies in most NCCI-governed states. Pennsylvania (PCRB), Delaware (DCRB), California (WCIRB), New Jersey (NJCRIB), Michigan, New York (NYCIRB), and Massachusetts maintain their own classification manuals, and code numbers or phraseology can differ there. Our agency confirms the correct classification for your state before quoting.
Where code 8864 fits
Quote class code 8864.
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Class code 8864 questions
Does this code cover counselors and case managers?
Yes, professional staff delivering case management, counseling, and support services are the core of this classification.
What if our organization also runs a group home?
That residential portion is typically coded separately under the group home classification (8842).
Does 8864 cover outreach workers who drive to meet clients?
Yes, drivers and outreach staff traveling as part of the program are included.
How is this different from a charitable or welfare organization code?
They can overlap in practice; the specific programs and duties involved determine which classification fits best.
Last reviewed · Reviewed by Provident Financial Group licensed agents