Personal Services & Property
Class Code 9015: Building or Property Management—All Other Employees — Workers' Comp Insurance
Covers the on-site maintenance and operations staff of managed buildings and properties, such as apartment complexes, office buildings, and shopping centers. It applies to the property manager's own employees performing maintenance, not third-party contractors hired for specific jobs.
- Risk level:
- moderate
What code 9015 covers
Class 9015 applies to the operational staff of a building or property management business — maintenance technicians, custodial staff, and general operations employees who keep managed properties running, such as apartment communities, office buildings, and retail centers. This code covers hands-on maintenance and upkeep duties, from routine repairs to groundskeeping, performed by the management company's own employees rather than outside contractors hired for specific projects. Leasing agents, property managers, and clerical staff working primarily in an office capacity are typically coded separately (see 9012), reflecting the different exposure between office-based leasing work and hands-on building maintenance. This classification was updated in recent years to focus specifically on the property-management business model, distinguishing it from a building owner directly employing on-site maintenance staff.
Included operations
- Routine building maintenance and repairs
- Custodial and janitorial duties at managed properties
- Groundskeeping at managed properties
- General operations and upkeep staff
Assigned elsewhere
- Leasing agents, property managers, and clerical staff — see code 9012 (Building or Property Management—Property Managers and Leasing Agents & Clerical, Salespersons)
- Contracted janitorial service providers hired for a specific job — see code 9014
- Landscaping performed by an outside landscaping contractor — see code 0042
- Major construction or renovation work performed by outside contractors, evaluated under the applicable contracting classification
Businesses that typically carry 9015
- Apartment and multifamily property management companies
- Commercial property management firms
- Homeowners association management with in-house maintenance staff
- Independently owned service businesses
- Franchise locations
- Multi-location service operators
Common misclassifications
Code 9012
Property management companies sometimes code all staff the same way instead of splitting hands-on maintenance staff from office-based leasing and management staff.
Code 9014
In-house maintenance staff are sometimes confused with contracted janitorial service providers, which is a different classification.
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What drives the cost of code 9015
- Total annual payroll for employees assigned to this classification
- Experience modification factor based on claims history
- State-specific base rates and loss costs filed for this class code
- Claims frequency and severity trends for the business
- Safety programs, training, and workplace controls in place
- Payroll mix across multiple classifications at the same location
What underwriters look for
- Specific services offered and equipment used
- Whether work is performed at the business location, in clients' homes, or off-site
- Prior claims history and current experience modification factor
- Employee training and use of protective equipment
State differences
This entry uses standard NCCI class code phraseology, which applies in most NCCI-governed states. Pennsylvania (PCRB), Delaware (DCRB), California (WCIRB), New Jersey (NJCRIB), Michigan, New York (NYCIRB), and Massachusetts maintain their own classification manuals, and code numbers or phraseology can differ there. Our agency confirms the correct classification for your state before quoting.
Where code 9015 fits
Quote class code 9015.
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Class code 9015 questions
Does this code cover our leasing agents?
No, leasing agents, property managers, and clerical staff are typically coded separately under 9012.
What if maintenance work is done by an outside contractor instead of our own staff?
Work performed by outside contractors hired for a specific job is evaluated under the contractor's own classification, not this code.
Does this code cover groundskeeping at managed properties?
Yes, groundskeeping performed by the management company's own staff is included in this classification.
Why might our current policy show an older description for this code?
This classification has been updated over time to reflect the modern property-management business model; we confirm the current phraseology when quoting.
Last reviewed · Reviewed by Provident Financial Group licensed agents