Personal Services & Property
Class Code 9014: Janitorial Services by Contractors—No Window Cleaning Above Ground Level & Drivers — Workers' Comp Insurance
Covers janitorial and cleaning service contractors who clean other businesses' facilities under contract, excluding above-ground-level window cleaning, which carries its own higher-hazard classification. It includes the contractor's cleaning staff and any drivers who transport crews and supplies between job sites.
- Risk level:
- elevated
What code 9014 covers
Class 9014 applies to contract janitorial and commercial cleaning businesses that clean offices, retail spaces, and other facilities for other companies, covering cleaning staff and drivers who transport crews, equipment, and supplies between job sites. The classification specifically excludes window cleaning performed above ground level, which involves fall exposure significant enough that NCCI evaluates it under a separate, higher-hazard classification. Because janitorial crews work at client locations rather than a fixed facility, travel between job sites and exposure to a variety of client environments are both part of the normal risk profile. This code is distinct from in-house maintenance or housekeeping staff employed directly by a property owner or manager, which fall under the applicable property-management or building-operation classification instead.
Included operations
- Office, retail, and commercial facility cleaning
- Floor care, vacuuming, and general janitorial duties
- Ground-level window cleaning
- Drivers transporting cleaning crews, equipment, and supplies between job sites
Assigned elsewhere
- Window cleaning performed above ground level, evaluated under a separate higher-hazard classification
- In-house housekeeping or maintenance staff employed directly by a property owner or manager — see code 9015
- Carpet and upholstery cleaning performed as a specialized service with dedicated equipment, evaluated separately if distinct from general janitorial
- Pressure washing of building exteriors performed at height, evaluated under the applicable classification
Businesses that typically carry 9014
- Commercial janitorial service companies
- Office cleaning contractors
- Retail and facility cleaning contractors
- Independently owned service businesses
- Franchise locations
- Multi-location service operators
Common misclassifications
Code 9015
Contract janitorial crews are sometimes confused with a property management company's own in-house maintenance staff, which is a different classification.
Code 7380
Drivers transporting cleaning crews and supplies are generally included in this code, but businesses sometimes separately code them under a general trucking classification instead.
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What drives the cost of code 9014
- Total annual payroll for employees assigned to this classification
- Experience modification factor based on claims history
- State-specific base rates and loss costs filed for this class code
- Claims frequency and severity trends for the business
- Safety programs, training, and workplace controls in place
- Payroll mix across multiple classifications at the same location
What underwriters look for
- Specific services offered and equipment used
- Whether work is performed at the business location, in clients' homes, or off-site
- Prior claims history and current experience modification factor
- Employee training and use of protective equipment
State differences
This entry uses standard NCCI class code phraseology, which applies in most NCCI-governed states. Pennsylvania (PCRB), Delaware (DCRB), California (WCIRB), New Jersey (NJCRIB), Michigan, New York (NYCIRB), and Massachusetts maintain their own classification manuals, and code numbers or phraseology can differ there. Our agency confirms the correct classification for your state before quoting.
Where code 9014 fits
Quote class code 9014.
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Class code 9014 questions
Does this code cover window cleaning?
Ground-level window cleaning is included, but window cleaning above ground level is evaluated under a separate, higher-hazard classification given the fall exposure.
Are our drivers who transport crews between job sites covered?
Yes, drivers transporting cleaning crews, equipment, and supplies between job sites are part of this classification.
How is this different from in-house housekeeping staff?
In-house staff employed directly by a property owner or manager fall under a different classification (9015); this code is specific to contract janitorial service providers.
Does this code cover carpet cleaning?
General floor care is included; specialized carpet or upholstery cleaning with dedicated equipment may be evaluated separately depending on the scope.
Last reviewed · Reviewed by Provident Financial Group licensed agents