Personal Services & Property
Class Code 9012: Building or Property Management—Property Managers and Leasing Agents & Clerical, Salespersons — Workers' Comp Insurance
Covers the office-based side of a property management business — property managers, leasing agents, and clerical staff — as distinct from the hands-on maintenance staff coded separately under 9015. It reflects the desk- and showing-based nature of leasing and management work.
- Risk level:
- low
What code 9012 covers
Class 9012 applies to property managers, leasing agents, and clerical/administrative staff at a property management company, covering the work of marketing units, showing properties to prospective tenants, handling lease paperwork, and managing tenant relations from an office setting. This code is the office-based counterpart to 9015, which covers the same company's hands-on maintenance staff, reflecting that showing apartments and handling leasing paperwork carries different exposure than building repairs and groundskeeping. Leasing agents' duties typically include walking prospective tenants through vacant units, which involves some light physical activity but nowhere near the exposure of maintenance work. Property management companies commonly carry both 9012 and 9015 together to reflect their full staff across office and maintenance functions.
Included operations
- Property management and leasing office duties
- Showing vacant units to prospective tenants
- Lease administration and tenant relations
- Clerical and sales support for the management company
Assigned elsewhere
- Hands-on building maintenance and repair staff — see code 9015 (Building or Property Management—All Other Employees)
- Contracted janitorial service providers — see code 9014
- Landscaping performed by an outside contractor — see code 0042
- Real estate sales unrelated to property management, evaluated under the applicable classification
Businesses that typically carry 9012
- Apartment and multifamily property management offices
- Commercial property leasing offices
- Homeowners association management companies
- Independently owned service businesses
- Franchise locations
- Multi-location service operators
Common misclassifications
Code 9015
Property management companies sometimes code leasing staff the same as maintenance staff instead of splitting the two, more accurately reflecting the different work each performs.
Code 8742
Leasing agents whose pay includes a commission component can be confused with the general outside-sales classification, even though leasing work has its own dedicated property-management code.
Compare up to 10 carriers in minutes.
One application goes out to every carrier we can access for your class of business. You get a ranked comparison you can review and purchase online — with a licensed agent available whenever you want one.
Mon–Fri, 8:00am–6:00pm ET · Independent agency licensed in 23 states
What drives the cost of code 9012
- Total annual payroll for employees assigned to this classification
- Experience modification factor based on claims history
- State-specific base rates and loss costs filed for this class code
- Claims frequency and severity trends for the business
- Safety programs, training, and workplace controls in place
- Payroll mix across multiple classifications at the same location
What underwriters look for
- Specific services offered and equipment used
- Whether work is performed at the business location, in clients' homes, or off-site
- Prior claims history and current experience modification factor
- Employee training and use of protective equipment
State differences
This entry uses standard NCCI class code phraseology, which applies in most NCCI-governed states. Pennsylvania (PCRB), Delaware (DCRB), California (WCIRB), New Jersey (NJCRIB), Michigan, New York (NYCIRB), and Massachusetts maintain their own classification manuals, and code numbers or phraseology can differ there. Our agency confirms the correct classification for your state before quoting.
Quote class code 9012.
One application goes out to every carrier we can access for your class of business. You get a ranked comparison you can review and purchase online — with a licensed agent available whenever you want one.
Mon–Fri, 8:00am–6:00pm ET · Independent agency licensed in 23 states
Class code 9012 questions
Does this code cover our maintenance staff too?
No, maintenance and hands-on building operations staff are coded separately under 9015.
What duties does a leasing agent perform under this code?
Showing vacant units, handling lease paperwork, and managing tenant relations are the core duties reflected in this classification.
Is this a lower-cost class than the maintenance code?
It's generally a lower-hazard classification given the office- and showing-based nature of the work, though your actual rate depends on payroll, claims history, and state rates.
Do we need both 9012 and 9015 for our property management company?
Most property management companies with both office staff and in-house maintenance staff carry both codes to accurately reflect their full workforce.
Last reviewed · Reviewed by Provident Financial Group licensed agents