Restaurants & Hospitality
Class Code 9052: Hotel—All Other Employees & Salespersons, Drivers — Workers' Comp Insurance
Covers a hotel's staff outside the restaurant department — front desk, housekeeping, maintenance, and sales — along with hotel drivers such as shuttle or valet staff. It's typically paired with a separate code for the hotel's restaurant employees.
- Risk level:
- moderate
What code 9052 covers
Class 9052 applies to hotel employees outside the food-and-beverage/restaurant department, covering front desk and guest services staff, housekeeping, maintenance and engineering, sales staff booking events and group business, and drivers such as shuttle or valet employees. Hotels commonly split their workforce between this classification and 9058, which covers restaurant employees specifically, reflecting that housekeeping and maintenance carry different physical exposure than a hotel's dining operations. Housekeeping in particular involves repetitive lifting, bending, and cleaning tasks that are a leading source of claims in the hotel industry. Larger hotels with extensive banquet, spa, or recreational facilities may need those specific operations reviewed as part of underwriting given the range of activities on-site.
Included operations
- Front desk and guest services staff
- Housekeeping and room attendant duties
- Maintenance and engineering staff
- Sales staff booking rooms and events
- Shuttle and valet drivers employed by the hotel
Assigned elsewhere
- Restaurant and food-and-beverage staff — see code 9058 (Hotel—Restaurant Employees)
- Standalone spa operations run as a distinct business line, evaluated separately
- Banquet and event staff where evaluated as part of the restaurant/food-service department — see code 9058
- Golf, tennis, or club-style recreational staff at a resort — see code 9060 as applicable
Businesses that typically carry 9052
- Full-service hotels
- Limited-service and extended-stay hotels
- Resorts with a separate restaurant department
- Boutique hotels
- Independently owned locations
- Franchise and chain locations
- Multi-location hospitality operators
Common misclassifications
Code 9058
Hotels sometimes fail to split restaurant staff from other hotel staff, leaving everyone under one code instead of the two-code structure NCCI expects for this industry.
Code 9014
In-house housekeeping is sometimes confused with contracted janitorial services, which carry a different classification.
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What drives the cost of code 9052
- Total annual payroll for employees assigned to this classification
- Experience modification factor based on claims history
- State-specific base rates and loss costs filed for this class code
- Claims frequency and severity trends for the business
- Safety programs, training, and workplace controls in place
- Payroll mix across multiple classifications at the same location
What underwriters look for
- Hours of operation, whether alcohol is served, and any entertainment offered
- Kitchen equipment, staffing levels, and food-prep versus front-of-house duties
- Prior claims history, especially slips, falls, and cuts or burns
- Seasonal staffing swings and use of tipped employees
State differences
This entry uses standard NCCI class code phraseology, which applies in most NCCI-governed states. Pennsylvania (PCRB), Delaware (DCRB), California (WCIRB), New Jersey (NJCRIB), Michigan, New York (NYCIRB), and Massachusetts maintain their own classification manuals, and code numbers or phraseology can differ there. Our agency confirms the correct classification for your state before quoting.
Where code 9052 fits
Quote class code 9052.
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Class code 9052 questions
Does this code cover our restaurant staff too?
No, restaurant and food-and-beverage employees are typically coded separately under 9058.
What about housekeeping?
Housekeeping and room attendant staff are part of this classification and are a significant driver of claims in the hotel industry given the physical demands involved.
Are shuttle drivers included?
Yes, drivers such as shuttle or valet staff employed by the hotel are part of this classification.
Does a hotel with a spa need a separate code for that department?
A significant standalone spa operation may need separate review depending on the services offered.
Last reviewed · Reviewed by Provident Financial Group licensed agents